Join a Mission-Driven Team: Make a Real Impact on Mental Health. Are you passionate about transforming lives? Greenbrook Mental Wellness Centers is revolutionizing depression treatment, and we're seeking dedicated individuals to join our team and contribute to positive patient outcomes.

Job Summary:

We are seeking a highly organized and compassionate Consult Coordinator to join our team. In this role, you will be the primary point of contact for patients seeking information and access to our TMS and Spravato (esketamine) treatments. You will guide patients through the consultation process, ensuring they understand their treatment options, insurance coverage, and financial responsibilities. Your ability to build rapport with others, delivering clear, compassionate, and professional communication is crucial to our patient's journey and our clinic's success.

Full-time, in-person role at the Westlake center, with occasional support for nearby locations (in-person/virtual). Standard hours are Monday-Friday, 8:30 AM-5:00 PM, with flexibility required to meet patient and operational needs. Competitive pay ($23-26/hour, based on experience), robust training, and comprehensive benefits, including 401(k) match, PTO, and full medical coverage.

Responsibilities:

• Compassionate Consultations: Provide clear, supportive education on TMS and Spravato treatments (remote & in-person), ensuring open availability for patients.
• Collaborative Communication: Build strong relationships with patients, physicians, and staff, providing consistent, empathetic support.
• Seamless Pre-Assessments: Guide patients through insurance and financial options, scheduling pre-assessments with ease.
• Coordinated Treatment Scheduling: Expertly manage provider schedules, resolve issues, and ensure smooth patient transitions from authorization to treatment.
• Meticulous Consult & Financial Management: Accurately handle insurance, paperwork, and system updates, ensuring timely follow-up.
• Proactive Patient Follow-Up: Monitor patient progress, update appointments, and maintain open communication.

Qualifications & Skills:

• Communication & Interpersonal: Clear, compassionate, and professional communication.
• Technical: Strong computer literacy and ability to quickly learn and utilize various software applications. CRM/EHR (Salesforce preferred) experience preferred but not required.
• Organizational: Effective multitasking, prioritization, and deadline management.
• Patient-Centered: Compassion and empathy in patient interactions.
• Collaborative/Independent: Ability to work independently and as part of a team.
• Insurance Knowledge: Understanding of insurance criteria/coverage preferred but not required.
• Education: Associate’s degree or higher (preferred); High School Diploma/Equivalent required.

Who we are:

Greenbrook, a subsidiary of Neuronetics, Inc., operating over 100 treatment centers across the United States, is a leading provider of FDA-cleared, non-invasive therapies for mental health disorders. Specializing in Transcranial Magnetic Stimulation (TMS) and Spravato® (esketamine nasal spray), Greenbrook delivers targeted treatments for Major Depressive Disorder (MDD) and treatment-resistant depression. TMS uses localized electromagnetic stimulation to modulate brain regions associated with mood, while Spravato® addresses severe depression, including cases with suicidal ideation. To date, Greenbrook has administered over 1.3 million treatments, positively impacting more than 40,000 patients.

To learn more about our WHY, click here: https://youtu.be/yrr-wlFftT0

For patient testimonies on HOW we are transforming lives for the better, click here: https://www.greenbrooktms.com/patient-stories

Greenbrook TMS is a growing company seeking dedicated individuals who will be key employees as we expand - come join us!

GBSP24