Greenbrook TMS is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

Position Summary:

The Manager of Regional Operations (MRO) ensures the efficient and effective daily operations of all assigned clinic locations. This includes overseeing all administrative and clinical direct reports, maintaining a professional and proficient workflow across all administrative and office functions, and supporting respective providers in daily initiatives.

Greenbrook offers competitive pay range at $90-105k (based on education level and prior experience) plus a generous benefits package including 401(k) with company match, paid time off, and a variety of health and welfare benefits.

Essential Functions and Job Responsibilities:

Provides active leadership over and ensures accurate completion of all daily center administrative and clinical staff functions/work assignments, including but not limited to:

• Ensuring effective implementation and maintenance of all Standard Operating Procedures (SOPs), workflows, and clinical service lines in accordance with established company and regulatory guidelines.
• Verifying appropriate response times and information for all messages and inquiries.
• Confirming the accuracy and completion of all notes and other Electronic Medical Record (EMR)/Operating System (OS) tasks and reporting.
• Guaranteeing advanced preparation of all patient records and information, as well as verifying readiness for each treatment process.
• Handling billing/revenue cycle concerns and questions (e.g. patient self-pay, explanation of benefits, bills, etc.) and ensuring that claims are being processed correctly.
• Performing active schedule and staff management to ensure sufficient coverage and resource utilization (i.e. PTO/leave timecard approval and planning).
• Monitoring center supplies and approving material orders, as needed.
• Assisting as back-up for direct report staff, as required.
• Serving as escalation and resolution point of contact for patient, provider, and/or staff issues concerns.
• Serving as primary liaison for building, equipment, and/or system failures.
• Supervises, coaches, and motivates all direct report clinical support staff, including proactively working with Human Resources to address any employee relations or disciplinary actions effectively.
• Ensures appropriate staff performance through the establishment of key performance indicators (KPIs), implementation of goals, and administration of regular evaluation(s) to measure progress.
• Participates in the selection, hiring, onboarding, and training process of all new clinical support staff; as well as supports the orientation and credentialing of physicians and other providers.
• Maintains awareness of the fiscal state of the practice, assists with budget forecasting/development, and drives efforts accordingly to meet both regional and company goals/revenue targets.
• Collaborates with Marketing and other departments to generate community engagement and referral relationships.
• Compiles, analyzes, and presents regular operational reporting and clinical performance metrics.

Competencies, Skills, and Abilities:

• Knowledge of standards of best clinical and operational practices, as well as OSHA and HIPAA regulations.
• Ability to prioritize, organize and manage multiple responsibilities and individuals with a focus on time and change management.
• Skilled in gathering and interpreting data, analyzing situations accurately, and taking effective action to ensure performance optimization.
• Capability to work autonomously in a fast-paced environment, while demonstrating resourcefulness and proactivity.
• Commitment to the provision of outstanding patient care and internal/external customer service.
• Ability to communicate effectively and professionally with a diverse population.
• Capacity to learn and new systems, software, and processes quickly and effectively.
• Ability to travel regularly throughout assigned territory to support all designated centers.

Education and Experience Requirements:

• Associate or Bachelor’s Degree in Training and Development, Communications, Health Care Administration, Business, or another related field.
• Minimum five years of progressive clinical operations management experience, preferably in a specialty or mental health care practice setting.
• Intermediate proficiency with Microsoft Office Suite, specifically Word, Excel, and PowerPoint functions.
• Familiarity with Electronic Medical Record (EMR), Learning Management System (LMS), and other training systems and software (e.g. Salesforce).
• Authorization to work in the United States without requiring authorization sponsorship by our company for this position now or in the future.
• A satisfactory background check inclusive of driving records, criminal records, employment references, education, social security and OIG exclusions.

Physical Demands and Work Environment:

• Located in a fast-paced, professional office environment with a noise level that is generally moderate.
• Regular use of standard office equipment (including computers, phones, photocopiers, etc.)
• Extensive and regular periods of sitting, standing, bending, walking, seeing, talking, and listening.
• Adequate visual acuity including ability to read information.
• An occasional requirement to reach with hands/arms, stoop, kneel, or crouch.
• An occasional requirement to push, pull, lift and/or move up to 10 pounds.
• Ability/flexibility to travel, as needed.

Who we are:

Operating through over 130 Company-operated treatment centers, Greenbrook is a leading provider of Transcranial Magnetic Stimulation (“TMS”) therapy, an FDA-cleared, non-invasive therapy for the treatment of Major Depressive Disorder and other mental health disorders, in the United States. TMS therapy provides local electromagnetic stimulation to specific brain regions known to be directly associated with mood regulation. Greenbrook has provided more than 1.3 million treatments to over 40,000 patients struggling with depression.

To learn more about our WHY, click here: https://youtu.be/yrr-wlFftT0

For patient testimonies on HOW we are transforming lives for the better, click here: https://www.greenbrooktms.com/patient-stories

Greenbrook TMS is a growing company seeking dedicated individuals who will be key employees as we expand - come join us!

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